Cancellation policy

Thank you for trusting your medical care to SW11 Clinic. When you schedule an appointment with us we set aside enough time to provide you with the highest quality care. Should you need to cancel or reschedule an appointment please contact our reception as soon as possible, and no later than 48 hours prior to your scheduled appointment. This gives us time to schedule other patients who may be waiting for an appointment.

No Show / Cancellation Policy:

In order to be respectful of the medical needs of other patients, please be courteous and call SW11 Clinic promptly if you are unable to show up for an appointment. This time will be reallocated to someone who is in need of treatment. If it is necessary to cancel your scheduled appointment, we require that you call at least 48 hours in advance. Appointments are in high demand, and your early cancellation will give another person the possibility to have access to timely medical care.

A “No Show” is a patient who fails to appear for a scheduled appointment without providing a 48 hour cancellation notice.

To assist the patient in keeping appointments, our reception initiates a reminder telephone call or text message 24 – 48 hours before the patient’s scheduled appointment. Then the patient is offered the opportunity to either confirm or reschedule the appointment.

It is the responsibility of the patient receiving the call or text message to confirm, cancel or reschedule 48 hours before the scheduled appointment. If the patient’s phone is “out of service” or not receiving calls and we are unable to confirm the patient’s appointment the visit will be cancelled.

All patients who have three (3) no show appointments and/or cancellations will no longer be permitted to schedule appointments without prepayment.

Terms and Conditions
In the event of a cancellation of a treatment, all fees paid in advance will be refunded within 30 days. Fees of £10,000 or over, will be refunded within 60 days.

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